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User Management
Customer
Customer
Anjana avatarSS
By Anjana and 2 others3 authors22 articles
How to manage your customers?
Search and Filter Customers
Filter users by Status, Type, Duration, and Email

Customer Acquisition


How to 'Add Users' with CSV file
Adding a new user to the platform

Customer Support and Admin


Manage and Update User Details
Account Activity Details
How to reset user's password as Admin
How to delete a spam user
Manually Provide Access for SVOD Plan
Manually provide access to a TVOD plan
How to check your user's transaction details
How to check the TVOD Coupon applied by the users
Extend the plan Validity(TVOD)
Revoke access to content users
IP Whitelisting
Block users comments
Block and Unblock users

Customer Retention


Manage cancel subscription
Churn Reduction - User Cancellation JourneyReduce Churn

Customer Engagement


User comment settingsComments are a great way to đź‘‚listen to your viewers
User Feedback
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