Ventuno

User Overview

How can a user reset their password in your streaming service when they have forgotten it?

Anjana

Selva Mani

Engage with your viewers and improve their experience.

User Management

How to manage your customers?

Search and Filter Customers

Filter users by Status, Type, Duration, and Email

Customer

How to 'Add Users' with CSV file

Adding a new user to the platform

Customer Acquisition

Manage and Update User Details

Account Activity Details

How to reset user's password as Admin

How to delete a spam user

Manually Provide Access for SVOD Plan

Manually provide access to a TVOD plan

How to check your user's transaction details

How to check the TVOD Coupon applied by the users

Extend the plan Validity(TVOD)

Revoke access to content users

IP Whitelisting

Block users comments

Block and Unblock users

How to unsubscribe, cancel, or turn off auto-renewal subscription for Roku

How to unsubscribe, cancel, or turn off auto-renewal subscription for Google Play

How to unsubscribe, cancel, or turn off auto-renewal subscriptions for Amazon In-app(FireTV)

How to cancel a subscription from Apple(in-app)

Refund the user and Revoke access via the Platform

Customer Support and Admin

Manage cancel subscription

Churn Reduction - User Cancellation Journey

How users can re-activate their inactive subscriptions?

Customer Retention

Comments are a great way to 👂listen to your viewers

User comment settings

User Feedback

Google allows developers to cancel subscriptions directly via Google Developer Console, especially if you handle support requests or user disputes regarding account cancelation.

Cancel User subscription via Google Developer account

Customer Engagement

Creating and Managing  Subuser Profiles

Employees

Creating Content Partners

Content Partner

About Us

Plans & Pricing

Blog

Contact Us

Find answers and get help from Intercom Support and Community Experts

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