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How can a user reset their password in your streaming service when they have forgotten it?

Anjana avatar
Written by Anjana
Updated over 10 months ago

Here is how your users can reset their password

  • When a user wants to sign in and does not remember their password, they can click on the Forgot Password option above the Sign-in button

  • On the page that shows up, the user will have to type in their registered email address and click on the Send Instructions button

  • The user will now receive an email with an OTP, they will have to type in the OTP to reset their password

  • The user should type in the OTP and click on the Verify Code button

  • On verifying OTP, they can reset to a new password. Type and confirm a password (to avoid typos) and click the Reset Password button.

The user can access your streaming service with their new credentialss now

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