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How can a user reset their password in your streaming service when they have forgotten it?
How can a user reset their password in your streaming service when they have forgotten it?
Anjana avatar
Written by Anjana
Updated over 3 months ago

Here is how your users can reset their password

  • When a user wants to sign in and does not remember their password, they can click on the Forgot Password option above the Sign-in button

  • On the page that shows up, the user will have to type in their registered email address and click on the Send Instructions button

  • The user will now receive an email with an OTP, they will have to type in the OTP to reset their password

  • The user should type in the OTP and click on the Verify Code button

  • On verifying OTP, they can reset to a new password. Type and confirm a password (to avoid typos) and click the Reset Password button.

The user can access your streaming service with their new credentialss now

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