A live chat is a great way to spark a conversation with your viewers and use it to make them your fans
If possible, appoint a moderator -- they can respond to messages, manage comments, and delete posts that are improper.
✨ According to CrazyEgg, 38% of consumers are more likely to buy from a company if they offer live chat support
Here is how to set up a live chat,
From the Content section of the left menu, select Live stream > Manage Live Chat
To allow users to chat, enable the toggle button of the Allow Live Chat option
Enables users to chat
Users will not be able to chat
Select the website or apps where you want to enable chats at the Endpoint section
After making the changes, hit the Submit button
You can take a look at the videos with live chat, below the settings
Here is a screenshot of what the Live chat feature looks like on the Website live page.